Policy status
This is a draft. Return eligibility, request periods, return addresses, shipping-cost responsibility and treatment of opened or sealed collectibles are not finalized. Live sales must wait until these terms are published and presented before payment.
Damaged, incorrect or concerning goods
Keep packaging, order details and photographs. Once verified support is available, explain whether the item is damaged, incorrect, incomplete or materially different from its listing. A generic condition label does not resolve a specific mismatch.
Before sending anything back
Use a confirmed return destination and case reference when the live process is available. A shipping warehouse may not be a return address. Do not assume every regional warehouse accepts returns. Requests for evidence help assessment; they do not remove mandatory rights.
Refund amount and timing
The final policy must explain remedies, refund method, currency, fees if any, postage and processing time. Provider processing and merchant approval are separate. No universal no-refunds rule is adopted. Mandatory consumer protections apply where relevant and cannot be waived by a store policy.